We advise our customers to go through the SARVAFM privacy policy carefully to understand how we collect, use, protect, or otherwise handle Personally Identifiable Information in accordance with our website. If you have any disagreement with the policy, do not use the SARVAFM website or mobile
application. SARVAFM’s privacy policy has been designed to better serve customers and to understand how their
‘Personally Identifiable Information (PII) is being used online.
(a) We will only use your personal data when the law allows us to. Most commonly, we will use your
personal data where we need to provide you with the Services, enable you to use professional services,
or where need to comply with a legal obligation. We use your personal data for the following purposes:
(i) to verify your identity to register you as a user, and create your user account with us on the Platform;
(ii) to provide the Services to you;
(iii) to enable the provision of Professional Services to you;
(iv) to monitor trends and personalize your experience;
(v) to improve the functionality of our Services based on the information and feedback we receive from
you;
(vi) to improve customer service to effectively respond to your service requests and support needs;
(vii) to track transactions and process payments;
(viii) to send periodic notifications to manage our relationship with you including notifying you of changes to the Services, sending you information and updates pertaining to the Services you have availed, and receiving occasional company news and updates related to us or the Services;
(ix) to assist with the facilitation of the Professional Services offered to you, including sending you information and updates about the Professional services you have availed;
(x) to market and advertise the Services to you;
(xi) to comply with legal obligations;
(xii) to administer and protect our business and the Services, including for troubleshooting, data analysis, system testing, and performing internal operations;
(xiii) to improve our business and delivery models;
(xiv) to perform our obligations that arise out of the arrangement we are about to enter or have entered with you;
(xv) to enforce our Terms; and
(xvi) to respond to court orders, establish or exercise our legal rights, or defend ourselves against legal claims.
(b) You agree and acknowledge that by using our Services and creating an account with us on the Platform, you authorize us, our service professionals, associate partners, and affiliates to contact you via email, phone, or otherwise. This is to provide the Services to you and ensure that you are aware of all the features of the Services and for related purposes.
(c) You agree and acknowledge that any and all information pertaining to you, whether or not you directly provide it to us (via the Services or otherwise) including but not limited to personal correspondence such as emails, instructions from you, etc., may be collected, compiled, and shared by us in order to render the Services to you. This may include but not be limited to service professionals
who provide or seek to provide you with Professional Services, vendors, social media companies, third-party service providers, storage providers, data analytics providers, consultants, lawyers, and auditors.
We may also share this information with other entities in the Multileap Solutions group in connection with the above-mentioned purposes.
(d) You agree and acknowledge that we may share data without your consent when it is required by law or by any court or government agency or authority to disclose such information. Such disclosures are made in good faith and belief that it is reasonably necessary to do so for enforcing this Policy the Terms, or in order to comply with any applicable laws and regulations
PERSONAL DATA THAT WE COLLECT
(a) We may share your personal data with third parties set out below purposes
(i) Service professionals to enable them to provide you with Professional Services;
(ii) Internal third parties, which are other companies within the Multileap Solutions group of companies.
(iii) External third parties such as:
● trusted third parties such as our associate partners, and service providers that provide services for us or on our behalf. This includes hosting and operating our Platform, providing marketing assistance, conducting our business, processing payments and transaction-related processes, transmitting content, a providing our Services to you; ● analytic service providers and advertising networks that conduct web analytics for us to help us improve the Platform. These analytics providers may use cookies and other technologies to perform their services; ● other registered users on our Platform upon your request or where you explicitly consent to such disclosure; and ● regulators and other bodies, as required by law or regulation.
(b) We require all third parties to respect the security of your personal data and treat it according to the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
Name, email address, communication address, mobile number, or other details to help you with a good service experience. We collect information from you when you register on our site/application or request a service or product on our website or smartphone application.
SARVAFM collects your information when you register, make a request, sign up for our newsletter, respond to a survey or marketing communication, or use certain other site features.
We do not use vulnerability scanning and/or scanning to PCI standards. We use regular Malware Scanning.
Your personal information is handled by a limited number of persons who have special access rights
and are liable to keep the information confidential. In addition, all sensitive/credit/payment information
you supply is encrypted via Secure Socket Layer (SSL) technology.
Customers’ payment transactions are processed through a payment gateway provider and are not
stored or processed on our servers.
Cookies are small files that a site or its service provider transfers to your device’s hard drive through your web browser (if you permit it to) that enable the sites or service providers’ systems to recognize your browser and capture and remember certain information. SARVAFM uses cookies to remember and process the items in the customer’s shopping cart. They are also used to understand customers’ preferences for enhanced services based on previous or current site activity. We also use cookies to collect combined data about site traffic and site interaction to offer better site experiences and tools in the future.
We use cookies to:
1. Remember and process the items in the shopping cart.
2. We use cookies to help us distinguish you from other users of the Platform, understand and save your preferences for future visits, keep track of advertisements and compile aggregate data about site traffic and site interaction so that we can offer you a seamless user experience. We may contract third-party service providers to better understand our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.
3. To save users’ preferences for future visits.
4. Collect combined data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf. If you disable cookies, some features may be disabled. It won’t affect the user experience however may disable some actions that make the site experience more efficient and some of our services may not function optimally. However, you will still be able to place orders.
The Platform may include links to third-party websites, plug-ins, services, and applications (“Third-Party Services”). Clicking on those links or enabling the connections may allow third parties to collect or share data about you. We neither control nor endorse these Third-Party Services and are not responsible for their privacy statements. When you leave the Platform or access third-party links through the Platform, we encourage you to read the privacy policy such third-party service providers.
Note: Our privacy policy may change at any time without prior notification. To make sure that you are aware of any changes, kindly review the policy periodically.